FAQ's

HOW DO I ORDER?

Begin by browsing our selections here on our website. Or reach out to us on facebook or by text 240-446-4868

HOW LONG IS YOUR TURN AROUND TIME?

We are currently completing projects about 8-12 weeks after order placement. These times vary based on how many orders are currently on our build list. Once deposits are made, we will give a more accurate estimate for completion.

DO YOU HAVE A SHOWROOM WHERE I CAN SEE FINISH PRODUCTS AND SELECT STAIN?

While we do not have a showroom, you are welcome to schedule a time to come by the shop and see what we are working on :) we will almost always have a product near finish you can check out. Along with this, we have a stian and wood sample board. 

What Payment Options Do I Have?

We have an assortment of payment options for you to choose from.

  1. Pay In Full Here On The Website.
  2. Pay A 50% Deposit + 50% Upon Completion Of Your Furniture (Not upon delivery, but upon notification of the completion of the furniture.) This will have to happen over the phone or by appointment at our showroom location.
  3. Credit Or Debit Card
  4. Paypal
  5. Venmo
  6. Check
  7. Paypal Credit (You can get 0% financing for 6 months if you have an account)
  8. Klarna Financing (See Option At Website Checkout)
  9. Affirm Financing (See Option At Website Checkout)

How do I use the 0% Financing to purchase my furniture?

Answer: Once you get to the payment method at checkout, be sure to click on "Slice it. Pay over time with Klarna." You will be rerouted to their page to fill out some information to see if you qualify. If it all works out, Klarna will go ahead and pay our company in full, and then you will be responsible for making minimum payments to them each month and paying off your furniture in full. 


DO YOU DELIVER?

Yes! For a delivery, we can bring the piece to you once finished. Please note that delivery is typically curbside and there is a charge based on your distance to our shop. Currently, we do not offer shipping.

Please note, we are not responsible if your order does not fit through your doorway. 

CAN YOU HOLD OR STORE MY FURNITURE IF I'M NOT READY FOR IT

We will be reaching out to you before we start production on your custom furniture to confirm 1) the details of the order are correct and 2) you are ready to receive your custom furniture. This is your opportunity to delay production if you are not ready to receive your furniture. If we have received confirmation from you, and we finish your furniture and are ready to deliver it, we cannot hold or store your furniture under any circumstances. 

DO I HAVE TO PAY EXTRA TO HAVE MY FURNITURE STAINED?

You only pay extra for a few specific stain options or if you choose to distress your furniture or if you want fully stained chairs instead of a paint + stain combo. 


 

 

 

Dog Kennel FAQs

What size do you recommend for my kennel?

We base our kennel sizes off of how big your pup is. If you are ordering a double, triple, or quad kennel, please select the size of your biggest dog. We typically space out the area equally but if you want one side to be larger than the other, please reach out to us for a more custom job.

Do you offer custom sizes?

Yes! Please contact us for a custom order and we will get back to you with a quote.

Are your crates chew proof?

While we pride ourselves on quality, our crates are not guaranteed to hold in a Houdini! Crates are made from high quality hardwood plywood, softwood trim, and metal aluminum bars with metal hinges and barrel bolts. With enough chewing, your pup could break out over time.

What features do you offer?

We currently offer a wide selection of woods for your top along with drawers for storage, LVP flooring to make clean up easier, barn doors, and shiplap backing. If you have something you would like incorporated in, reach out to us!

Are your dividers removable?

In our multi dog pieces, every divider has pipes that are removeable in case your dogs want to cuddle.

Wayfair and Amazon have similar pieces for half the cost, why would I pick you?

We all know the saying, good stuff ain't cheap and cheap stuff ain't good. Our pieces are not made in a factory overseas put together with particle board and cheap materials. They are made here in America by a Veteran Owned Company. 

If you want something that fits your home perfectly, will last you for years to come, and is made with love, we are here for you.